BlueAnt Mini USB Charging USB 2.0 Data Cable for your Phone This professional grade custom cable outperforms the original Review

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I ordered the Blue Ant X5i from Shopcell - an Amazon market place vendor. While the product was delivered promptly enough, alas - it wouldn't even switch on.
My first step was to call "BLUEANT" customer support (North America) . After a moderate wait I was able to get a live support rep. We went over diagnostics, but within the first minute of the call, his question was "How much did you pay for this product?"..When I answered $30 on Amazon.com - his response was " Must have been refurbished! - send it back to the seller!!"....When I mentioned the description says - brand new and it arrived in new packaging his answer didn't change.
At this point - it became pretty obvious that he'd lost all interest in the call and wanted to just get me off the phone...
Then I asked about their product warranty - I even have a product warranty card - he said, "call the seller first or return it to them!"....
What kind or condescending product support/warranty is this - product support has no business asking about product price...
I highly doubt their product warranty means anything to them or - or even if they will stand behind it.
Their product support and brand standards are probably just like their product - substandard and indifferent
Unfortunately I can't give them less than 1 star

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BlueAnt Mini USBCharging USB 2.0 Data Cable for your Phone!


This professional USB Data Cable will allow the perfect access to your phone's information through the fastest connection available. Connect up to 480 MB Per Second unlike Bluetooth and infrared that connect at about 0.5 MB per second!

The below features are shown as an example to what this cable may allow access to with your software (sold separately). Some software can access more than this, and some access less, or none, of the features shown below below.

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Click here for more information about BlueAnt Mini USB Charging USB 2.0 Data Cable for your Phone This professional grade custom cable outperforms the original